CLIENT CONCIERGE

How May We Assist You?

Our private client concierge is available directly on WhatsApp for sizing advisory, bespoke lengths, and expedited ordering.

Primary Contact

WhatsApp Concierge

Fastest response channel. Chat directly with an advisor for sizing recommendations, live product videos, and instant order confirmations.

+919876543210
Monday – Saturday: 10:00 AM – 8:00 PM IST
Connect on WhatsApp
Written Correspondence

Email Advisory

For corporate gifting, wholesale collaborations, or formal correspondence.

concierge@lucex.store
Atelier Dispatch Center, Jaipur / Mumbai, India
Average email response window: Within 24 business hours.
HELP & ASSISTANCE

Frequently Asked Questions

How does WhatsApp ordering work?

Simply tap "Order on WhatsApp" on any product card or detail page. This generates a prefilled message with the piece name, SKU, and price directly to our concierge. We will confirm your delivery address and send a secure payment link or COD confirmation.

How do I determine my wrist or kada size?

Use a flexible measuring tape wrapped snug around your wrist bone. Our standard bracelets fit wrists from 18 cm to 20 cm. For Kada, measure the inside diameter of a bangle you already wear. Send us your measurements on WhatsApp for exact fit advice.

Will 316L surgical steel tarnish or rust?

Never. Marine-grade 316L stainless steel contains molybdenum, making it impervious to oxidation, sweat, salt water, and perfume. You can comfortably wear it daily in the shower, pool, and gym.

What are your shipping and delivery timelines?

Orders placed before 2 PM IST are dispatched the same business day in our signature velvet gift box. Delivery takes 2–4 business days for metro cities and 4–6 business days for the rest of India.